Terms of Service
Last Updated: September 17, 2026
These Terms of Service govern the provision of services by NEXA REMI Solutions (“NEXA,” “we,” “us,” or “our”) to clients (“Client,” “you,” or “your”).
By engaging NEXA for professional services, you agree to these Terms together with any applicable proposal, quotation, statement of work, purchase order, or service agreement issued by NEXA.
1. Our Services
NEXA provides broadcast and media systems integration and engineering services, including:
- Broadcast studio design and integration
- REMI and remote production systems
- IP/NDI production infrastructure
- Production control rooms
- Virtual and hybrid studio solutions
- PTZ camera and robotic production systems
- Audio, lighting and intercom integration
- Remote guest and contribution systems
- Broadcast network and signal workflow design
- System commissioning, training and support
- Operational and managed technical services
NEXA may design and integrate solutions using technologies and equipment supplied by third-party manufacturers. NEXA does not represent itself as the manufacturer of third-party equipment.
2. Project Scope
Each project will be governed by the agreed proposal, quotation, statement of work or other written agreement.
The applicable project documents may define:
- Project requirements
- Scope of work
- Equipment and technology
- Design and engineering services
- Installation and integration
- Testing and commissioning
- Training
- Support and maintenance
- Fees and payment terms
- Project schedule
- Client responsibilities
Any work outside the agreed scope may require a written change order or additional quotation.
3. Third-Party Equipment
NEXA may recommend, procure, install and integrate equipment manufactured by third parties.
Manufacturer warranties, licensing terms and support conditions may apply separately to such products.
NEXA will use reasonable care when selecting and integrating third-party technologies but cannot guarantee the continued availability, functionality or future compatibility of third-party products or services.
4. Client Responsibilities
The Client is responsible for providing accurate project requirements and reasonable access to locations, personnel, infrastructure and information required for the project.
The Client must also obtain any permissions, licenses, property access, network access or other approvals that are its responsibility.
Delays caused by missing information, access restrictions, site conditions or Client-requested changes may affect project schedules and costs.
5. Installation and Commissioning
Where included in the project scope, NEXA may install, configure, integrate, test and commission the agreed systems.
A system will be considered commissioned when the agreed commissioning requirements have been completed, subject to any documented exceptions or outstanding items.
6. Training and Support
Where included in the applicable agreement, NEXA may provide operator training, documentation, remote support, on-site support, maintenance and system upgrades.
Support services may be subject to separate service levels, response times or fees.
7. Fees and Payment
Fees, payment schedules, deposits and applicable taxes will be specified in the applicable quotation, proposal or agreement.
The Client remains responsible for payment of approved equipment, professional services, travel, shipping, third-party costs and other charges identified in the applicable project documents.
8. Intellectual Property
Each party retains ownership of its pre-existing intellectual property.
Unless otherwise agreed in writing, NEXA retains ownership of its proprietary methodologies, templates, engineering processes and reusable materials.
Project-specific deliverables will be provided according to the terms agreed in the applicable project documentation.
9. Confidentiality
Each party agrees to protect confidential information received from the other party and use such information only for the purposes of the relevant business relationship.
Confidential information does not include information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law.
10. Warranties and Limitations
NEXA will perform its professional services with reasonable care and skill.
Except where expressly stated in writing, NEXA does not guarantee that third-party equipment, networks, internet services, cloud services or other external systems will operate without interruption.
NEXA’s liability will be subject to the limitations and exclusions set out in the applicable project or service agreement and applicable law.
11. Termination
Either party may terminate a project or service agreement in accordance with the termination provisions contained in that agreement.
Termination does not remove the Client’s obligation to pay amounts properly due for services, equipment or expenses already provided or incurred.
12. Changes to These Terms
NEXA may update these Terms from time to time. The version applicable to a project will be determined by the agreement governing that project.
13. Governing Law
These Terms will be governed by the laws of [STATE/COUNTRY], unless otherwise specified in the applicable agreement.
14. Contact
NEXA REMI Solutions
Email: [EMAIL]
Address: [BUSINESS ADDRESS]